I teach Client Orientation and Client Experience in several master's programs, both Marketing and MBA, and I really like to do an exercise on what is most associated with client orientation and what behaviors are associated with bad practices to eradicate. For the past few years, I have seen...
Said another to Article that many companies earn every day disaffection, detachment even alienate customers and consumers. Depersonalization, laziness, slowness, helplessness, discourtesy and inattention, lack of mime, obsessive monetization, non-existent communication or oppressive sales-oriented ... there are many behaviors that reach distance, when they do not generate hatred. But it...